SeeTrue Media Terms of Service
Website Usage
Visitors to SeeTrue Media’s website are subject to the following Terms of Service. By using our website and services, you accept these terms and all related consequences.
Intellectual Property
All materials on this website are protected by copyright, trademark, and patent laws. You may not reuse or copy any part without our express written permission.
Product Sales Terms
Ordering, Payment, and Shipment: Our online ordering process is secure, utilizing 256-bit Secure Sockets Layer (SSL) encryption. We are PCI compliant, ensuring your credit card and personal information remain private. All sales are conducted online. Payments can be made via credit card, check, or wire transfer. Checks and wire transfers must clear the bank before shipment, typically taking 3-4 days. Your payment signifies acceptance of these terms. Shipping options include ground, 2nd day air, or next day air.
Purchase Orders Provided by Customers: Customer-supplied purchase orders do not override or supersede the Sales Terms Agreement stated here. In cases of conflicting terms, SeeTrue Media’s Sales Terms take precedence. This includes, but is not limited to, sharing internal documents and costs related to shipping, handling, printing, and special arrangements not specified here. Our invoice serves as the final invoice for all purchases, with or without a purchase order.
Customer Satisfaction: We strive to ensure our customers are highly satisfied with our products and services. If a printed advertisement does not meet your expectations based on the file provided, please return it to us. Upon receipt, we will replace it or provide a full refund, as deemed appropriate. Advance written approval is required for all returns.
Custom Orders: Each advertisement is custom printed and sized to your specifications. Due to the adhesives’ shelf life and storage requirements, custom orders are non-returnable and non-refundable.
Rush Orders: Our liability for 3 and 4-day rush orders that don’t arrive as promised is limited to the rush charge amount. Weekends and official holidays are excluded from rush order time calculations. Rush orders placed after 3 pm are processed starting the next business day. Creative art must be submitted at the time the rush order is placed.
Return of Products: Customers returning unused, undamaged accessory products may receive a credit, minus a 25% restocking fee, provided the material is returned within 60 days from the invoice date. Custom-ordered advertisements are not returnable, and no credit will be issued. Shipping charges are non-refundable. Advance written approval is required for all product returns.
Intellectual Property: Purchasers agree not to use any unauthorized intellectual property, reverse engineer our patents, or infringe on copyrighted materials, trademarks, or other protected materials in the design, wording, and construction of any advertisement purchased from SeeTrue Media.
Unacceptable Advertisements: We reserve the right to refuse to print any ad determined to be libelous, offensive, obscene, or in violation of copyright or trademark laws. If we decide not to print your advertisement for these reasons, we will refund the amount paid, less any authorized creative services.
Advertising Services Terms
Ad Content Review: All ads placed on vehicles are reviewed for editorial content prior to printing. If revisions are necessary to meet our advertising standards and community guidelines, we will contact you to request and review proposed changes.
Purchase Orders for Advertising Services: Customer-supplied purchase orders do not override or supersede the Sales Terms of Service Agreement stated here. In cases of conflicting terms, SeeTrue Media’s Terms of Service take precedence. This includes, but is not limited to, sharing internal documents and costs related to installation, removal, shipping, handling, printing, and special arrangements not specified here. Our invoice serves as the final invoice for all advertising services, with or without a purchase order.
Unacceptable Advertisements: We promote most products and services but reserve the right to refuse ads deemed non-compliant with the following:
Unauthorized use of intellectual property, including copyrighted material, trademarks, or other protected materials, in the design or wording of any ad.
Use of libelous, obscene, or offensive language or graphics in any ad.
We reserve the right to remove any ad determined to be in violation of these standards or infringing on a trademark or copyright, or deemed illegal by the courts.
Fleet Graphics Installation Terms
Vehicle Requirements: All trucks and trailers provided for advertisement installation are presumed to be free of projecting attachments that might interfere with the installation. Projections that interfere with successful installation will be removed or relocated, if possible. Additional work not covered in the original agreement will be charged at the current rate of $125 per man-hour.
Non-Refundable Payments: Due to extensive preparations required for fleet graphic printing and installation projects, all payments made are non-refundable. Materials purchased on behalf of the customer that have aged beyond their useful life due to customer-caused delays must be repurchased by the customer when the project continues.
Email Policy
When you email SeeTrue Media, we add you to our email list, entitling you to occasional discounts and offers. You can help us maintain the accuracy of our records by notifying us when you wish to update your email address.
Opt-Out: You may opt out anytime by replying to one of our emails with “cancel” or “stop.” Alternatively, contact us with your request, and we will cease sending you emails.
General Terms of Service
No representations or warranties